Returns and Exchanges

Making a Return

To complete a return or exchange (for all products except Natural Air Freshener Sprays and Diffuser Bundles), please use our self-serve returns page. If you have any other questions, please reach out to our Customer Experience team at hello@vitruvi.com.

START YOUR RETURN

Black Friday and Holiday Return Policy

As we know many of you will be shopping for holiday gifts early, items purchased from November 22 - December 13 are eligible for exchange or store credit until January 13, 2025.Items purchased after December 13th, are eligible for our regular return policy. All items purchased on sale are eligible for return for credit or exchange only. Please visit our self self serve returns page to begin, or email our team at hello@vitruvi.com.

Price Adjustments

If you have purchased an item up to 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Price adjustments are not valid for discontinued items.

Warranty

We offer a lifetime warranty on all of our devices; this includes diffusers and humidifiers. If your device has any mechanical or manufacturing defects, we would be happy to assist you.Note: Stone Diffusers with a DC power cord are not covered under warranty. For more information, visit our warranty page.

Start your return
STEP 1

Start Your Return

Visit our returns center to get started.
Receive Your Return Label
STEP 2

Receive Your Return Label

We’ll send you a return label for you to ship your products back to us, free of charge.
Receive Your Refund
STEP 3

Receive Your Refund

Once the product has been successfully returned, you'll be refunded via your original form of payment.